Helpline Practitioner

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Helpline Practitioner – Domestic Abuse Services
Location: Coventry
Salary: £12,602 per annum
Hours: 18.5 hours per week
Contract: Permanent
Working Pattern

• Saturday & Sunday: 10:00am – 1:00pm
• Monday: 9:00am – 5:00pm
• Wednesday: 12:00pm – 5:00pm

Make a Difference When It Matters Most
We are seeking a compassionate and experienced Helpline Practitioner to join our specialist Domestic Abuse Service. This is a rewarding opportunity to provide vital support, information and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based abuse and other forms of gender-based violence.
As the first point of contact for callers, you will offer a safe, confidential and non-judgemental service, helping victims and survivors explore their options, reduce risk and access the support they need.
Key Responsibilities

• Respond to helpline calls from victims, survivors, professionals and members of the public.
• Provide emotional support, practical advice and information in a calm, empathetic and empowering manner.
• Assess risk and identify appropriate support options for callers.
• Support both female and male victims aged 16 and over.
• Make referrals to specialist domestic abuse services, refuges, housing providers and other relevant agencies.
• Advocate on behalf of service users where appropriate.
• Maintain accurate and timely records using the case management system.
• Work closely with safeguarding agencies and respond appropriately to child and adult protection concerns.
• Contribute to service monitoring, evaluation and reporting requirements.
• Participate in team meetings, supervision sessions and ongoing professional development.

About You
We are looking for someone who has:

• A good standard of education.
• Experience working within domestic abuse, violence against women and girls, honour-based abuse, forced marriage or related support services.
• Strong knowledge of domestic abuse legislation, safeguarding and referral pathways.
• Excellent listening, communication and telephone support skills.
• Experience conducting risk assessments and supporting vulnerable individuals.
• Strong administration and record-keeping abilities.
• The ability to work independently and manage a varied workload in a sometimes challenging environment.
• A commitment to equality, diversity and anti-discriminatory practice.

Desirable Skills
Applications are particularly welcomed from candidates who can speak one or more community languages, including:

• Urdu
• Hindi
• Punjabi
• Gujarati
• Bengali
• Mirpuri
• Pashto
• Somali
• Other relevant community languages

What We’re Looking For
The successful candidate will be:

• Empathetic, approachable and non-judgemental.
• Passionate about supporting survivors of abuse.
• Able to maintain professional boundaries and confidentiality.
• Committed to empowering individuals to make informed decisions about their own safety and future.
• Skilled at working collaboratively with partner agencies and professionals.
• Committed to continuous learning and professional development.

Additional Requirements

• Enhanced DBS check.
• Full UK driving licence and access to a vehicle for work purposes (desirable).
• Commitment to safeguarding and promoting the welfare of vulnerable adults and young people.

Apply Now
If you are passionate about supporting survivors of domestic abuse and want to be part of a dedicated team making a real difference in people’s lives, we would love to hear from you.
Join us and help ensure that every caller has someone who will listen, support and empower them to move forward safely.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.

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